Responsible Gaming at tv99
tv99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe that gambling should always be a form of entertainment — not a source of financial stress, family conflict, or personal harm. This page sets out the tools, policies, and resources available to help you stay in control.
Our Commitment
Gaming Should Always Feel Like Fun
At tv99, we take responsible gaming seriously. Every registered player on the tv99 platform has access to a suite of safety tools designed to help maintain healthy boundaries around their gambling activity . Whether you are betting on the Bangladesh Premier League, spinning slots, or enjoying live casino games, tv99 wants your experience to remain positive and within your personal limits.
Responsible gaming at tv99 is not just a policy statement — it is built into the platform itself. Deposit limits, session time-outs, self-exclusion, and reality checks are all available directly through your account. Our 24/7 English-language support team can activate any of these tools on your behalf within minutes of a request.
Player Safety Tools
Tools to Keep You In Control
tv99 provides every registered player with practical, easy-to-use tools to manage their gambling activity. These tools are free, effective immediately upon request, and available around the clock.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your tv99 account to prevent overspending. Once a limit is in place, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions.
Session Time Limits
Define how long you are willing to play in a single session. When your time limit is reached, tv99 will display a clear notification and automatically log you out if you do not respond. This feature helps prevent extended, unplanned gaming sessions.
Time-Out Feature
Take a short break from tv99 for a defined period — from 24 hours up to 6 weeks — without permanently closing your account. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated until the period expires.
Self-Exclusion
If you feel that gambling is becoming a serious problem, you can request permanent or long-term self-exclusion from tv99. A self-exclusion closes your account and prevents re-registration for a minimum of 6 months. Contact our support team to activate this tool immediately.
Reality Check Reminders
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered during your current session. These reality checks prompt you to pause, review your activity, and decide consciously whether to continue.
Loss Limits
Set a maximum loss threshold per day, week, or month. Once your net losses reach the limit you have set, tv99 will prevent further wagering for the remainder of that period. This tool is particularly useful for players who want a hard stop when things are not going their way.
Getting Started
How to Activate a Safety Tool
Activating any responsible gaming tool on tv99 takes less than two minutes. You do not need to explain yourself or justify the request — our support team will process it without question and confirm activation immediately.
Contact tv99 Support
Reach out to the tv99 support team via WhatsApp at +880 1700 000000 or by emailing support at tv99.io. Support is available 24 hours a day, 7 days a week, in English, Bangladesh Standard Time (BST, UTC+6).
Specify the Tool and Parameters
Tell the support agent which tool you want to activate — for example, "I want to set a daily deposit limit of ৳2,000" or "I want to take a 7-day time-out" or "I want to self-exclude for 6 months." You do not need to provide a reason.
Verify Your Identity
For your protection, the support team will ask you to confirm your registered account details before making any changes. This prevents unauthorised parties from modifying your responsible gaming settings.
Receive Confirmation
Once activated, you will receive written confirmation that the tool is in place. Keep this confirmation for your records. If you do not receive confirmation within 30 minutes, contact the support team again immediately.
Know the Signs
Is Gambling Becoming a Problem?
Most people who use tv99 gamble responsibly and treat it as a leisure activity. However, for a small number of people, gambling can develop into a problem that affects their finances, relationships, and mental wellbeing. Recognising the early warning signs is the first and most important step.
The self-assessment questions on the right are not a clinical diagnosis — they are a simple reflection tool. If you answer "yes" to three or more of these questions, we strongly encourage you to use the tv99 self-exclusion tool or reach out to our support team for guidance. There is no judgment and no penalty for seeking help.
Self-Assessment Checklist
Platform Standards
tv99's Responsible Gaming Standards
Beyond individual tools, tv99 upholds a set of platform-wide standards that underpin every aspect of how we operate and interact with our players in Bangladesh.
Strict Age Verification
All new registrations on tv99 are subject to age verification. Players who cannot confirm they are 21 or above will have their accounts suspended pending KYC document submission.
No Targeting of Vulnerable Players
tv99 does not send promotional communications to players who have activated self-exclusion, time-out, or deposit limit tools. Vulnerable players are never targeted with bonus offers or inducements to return.
Fair Play Commitment
All games offered on tv99 — from cricket betting to slots and live casino — operate on certified Random Number Generator (RNG) technology to ensure fair, unpredictable outcomes for every player.
Trained Support Staff
The tv99 support team receives ongoing training in identifying indicators of problem gambling. If a support agent observes concerning patterns, they are empowered to proactively offer responsible gaming resources.
Need Help?
Reach Out to the tv99 Support Team
If you are concerned about your own gambling behaviour, or about someone you know, please contact the tv99 responsible gaming support team directly. All communications are treated with complete confidentiality. Our team is available every day of the year, including Eid, Pohela Boishakh, and national holidays, at the contact details below.
Email Support
support at tv99.io
Response within 2 hours
+880 1700 000000
Available 24/7, BST UTC+6
Live Chat
Available on the tv99 platform
Instant connection to an agent
Play Responsibly — Enjoy tv99 Safely
Gambling at tv99 is entertainment for adults aged 21 and above. Set your limits, play within your means, and reach out to our support team any time you need help. When it stops being fun, it is time to stop.