tv99 Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to all personal data collected, processed, and stored by tv99 in connection with the operation of the tv99 online gaming and betting platform, accessible at tv99.io. It describes our practices regarding the collection and use of information provided by users who register an account, make a deposit, place a bet, contact our support team, or otherwise interact with any feature of the tv99 platform.

By registering a tv99 account or continuing to use the platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood its terms and consent to the collection and use of your personal data as described herein. This Privacy Policy forms part of the tv99 Terms & Conditions and should be read alongside that document.

This policy is written in English and is directed at players based in Bangladesh. All personal data processing described in this document relates to the English-language tv99 platform serving the Bangladeshi market. References to currency amounts are in Bangladeshi Taka (BDT) unless otherwise stated.

2 Data Controller

For the purposes of this Privacy Policy, tv99 acts as the data controller in respect of personal data collected from registered players and platform visitors. As data controller, tv99 determines the purposes for which personal data is processed and the means by which that processing is carried out.

If you have any questions regarding how tv99 handles your personal data, or if you wish to exercise any of the rights described in Section 9 of this policy, you may contact the tv99 data privacy team using the contact details provided in Section 13.

3 Information We Collect

3.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion on tv99, you provide us with personal data that may include:

• Full legal name as it appears on your National Identity Card (NID) or passport.
• Date of birth, used to verify that you meet the 21+ age requirement.
• Residential address, including district, division, and Bangladesh postal code.
• Mobile phone number registered in Bangladesh (used for account verification and support contact).
• Email address (where provided during registration or support contact).
• Username and password (password is stored in hashed, non-recoverable form).
• Payment account identifiers such as bKash, Nagad, Rocket, or Upay mobile numbers, or the first six and last four digits of a Visa or Mastercard used for deposit.
• Identity verification documents submitted in response to a know-your-customer (KYC) request, such as a scanned NID, passport, or utility bill.
• Communications sent to tv99 support via chat, email, or WhatsApp, which may contain personal information you choose to share.

3.2 Information Collected Automatically

When you access the tv99 platform, we automatically collect certain technical data about your device and browsing session. This data is used for security, fraud prevention, and platform optimisation purposes and may include:

• IP address and approximate geographic location derived from IP data.
• Device type, operating system, and browser version.
• Pages visited on the tv99 platform, time spent on each page, and navigation path through the site.
• Date, time, and duration of login sessions.
• Bet history, game session records, deposit and withdrawal transaction logs.
• Cookies and similar tracking technologies as described in Section 8.

3.3 Information from Third Parties

In limited circumstances, tv99 may receive personal data about you from third-party sources in order to verify your identity, detect fraud, or comply with applicable legal obligations. These third-party sources may include:

• Mobile money service providers (bKash, Nagad, Rocket, Upay) who confirm transaction details to prevent fraudulent activity.
• Card payment processors who provide transaction confirmation and fraud-screening data.
• Identity verification service providers engaged by tv99 to assist with KYC checks.

4 How We Use Your Information

tv99 uses the personal data it collects strictly for the purposes described in this Privacy Policy. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which tv99 uses personal data are as follows:

• Account registration and management: To create, operate, and maintain your player account, verify your identity and age, and provide you with access to the platform's services.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records associated with your account.
• Customer support: To respond to your queries, investigate and resolve complaints, and provide technical assistance when required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other forms of prohibited conduct as defined in the tv99 Terms & Conditions.
• Regulatory compliance: To meet any legal, regulatory, or reporting obligations applicable to the operation of the tv99 platform.
• Platform improvement: To analyse usage patterns and player behaviour on an aggregated basis in order to improve the design, functionality, and content of the tv99 platform.
• Promotional communications: To send you information about bonuses, promotions, and new features on tv99 where you have not opted out of marketing communications. You may opt out at any time by contacting support.
• Responsible gaming: To monitor gaming activity for indicators of problem gambling and to administer self-exclusion, deposit limit, and other responsible gaming tools as described on the Responsible Gaming page.

5 Legal Basis for Processing

tv99 processes personal data only where a lawful basis for doing so exists. The legal bases on which tv99 relies when processing your personal data are as follows:

• Contractual necessity: The majority of data processing carried out by tv99 is necessary for the performance of the contract between tv99 and the registered player — specifically, the provision of online gaming and betting services in accordance with the tv99 Terms & Conditions. Without this processing, tv99 could not operate player accounts, process transactions, or deliver the platform's core services.
• Legal obligation: tv99 is required to retain certain categories of data — including identity verification records and transaction logs — to satisfy legal obligations relating to anti-money laundering (AML), know-your-customer (KYC), and responsible gaming compliance.
• Legitimate interests: tv99 relies on legitimate interests as a basis for processing data used in fraud detection, security monitoring, and platform analytics. In each such case, tv99 has assessed that its legitimate interests are not overridden by your interests or fundamental rights.
• Consent: Where tv99 sends optional marketing communications or uses non-essential cookies, this processing is carried out on the basis of your consent. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

6 Sharing of Personal Data

tv99 does not disclose your personal data to third parties except in the limited circumstances described below. In all cases, data sharing is carried out only to the extent necessary for the stated purpose and subject to appropriate data protection safeguards.

6.1 Service Providers

tv99 engages a small number of trusted third-party service providers who process personal data on tv99's behalf in order to deliver specific operational functions. These providers are contractually bound to process data only according to tv99's instructions and to maintain appropriate security standards. Service providers used by tv99 may include payment processors, identity verification providers, customer support platform operators, and cloud infrastructure providers.

6.2 Game Software Providers

Casino games available on tv99 are supplied by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data — such as session identifiers and stake amounts — for the purpose of delivering the game experience. No personally identifiable information beyond what is technically required for game delivery is shared with game providers.

6.3 Legal and Regulatory Disclosure

tv99 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where disclosure is required by applicable law, court order, or where tv99 reasonably believes that disclosure is necessary to protect the rights, property, or safety of tv99, its players, or the public. tv99 will, where legally permitted, notify affected players of any such disclosure request.

6.4 Business Transfers

In the event that tv99 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by tv99 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and the privacy practices of the acquiring entity prior to any change taking effect.

7 Data Retention

tv99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active player account is retained for the duration of the account's active status and for a period of five years following permanent account closure.
• Transaction records: Records of deposits, withdrawals, bets, and bonuses are retained for a minimum of five years from the date of each transaction, in accordance with applicable anti-money laundering record-keeping requirements.
• Identity verification documents: KYC documents submitted in connection with account verification are retained for five years following account closure or the last transaction date, whichever is later.
• Support communications: Records of communications between you and the tv99 support team are retained for three years from the date of each communication.
• Marketing preference records: Records of your marketing opt-in or opt-out preferences are retained for the duration of your account and for two years following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where anonymised data is retained for analytical purposes, it is not considered personal data and is not subject to the protections described in this policy.

8 Cookies and Tracking Technologies

tv99 uses cookies and similar tracking technologies on the platform to enhance the user experience, maintain session state, detect fraud, and analyse platform performance. A cookie is a small text file placed on your device by a website you visit. Cookies cannot execute programs or deliver viruses to your device.

8.1 Types of Cookies Used

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be switched off. They are set in response to actions you take such as logging in, setting preferences, or completing a deposit transaction. Without these cookies, the services you have requested cannot be provided.
• Performance and analytics cookies: These cookies allow tv99 to measure and improve the performance of the platform by collecting information about how players use the site, which pages are visited most frequently, and whether error messages are received from certain pages. All data collected by these cookies is aggregated and anonymous.
• Functionality cookies: These cookies allow the platform to remember your preferences — such as your preferred language display or login username — so that you do not need to re-enter them on each visit.
• Security cookies: These cookies help tv99 identify suspicious login activity, enforce session timeouts, and detect automated bot behaviour or unauthorised access attempts.

8.2 Managing Cookies

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling strictly necessary cookies will prevent you from using core features of the tv99 platform, including account login and transaction processing. Disabling performance or functionality cookies will not affect your ability to use the platform but may result in a reduced experience.

9 Your Rights

As a registered player on tv99, you hold a number of rights in relation to the personal data we hold about you. tv99 is committed to facilitating the exercise of these rights promptly and without undue restriction. Your rights include:

• Right of access: You have the right to request a copy of the personal data tv99 holds about you. We will provide this information in a structured, readable format within a reasonable timeframe following receipt of a verified request.
• Right to rectification: If any personal data tv99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many account details directly through your account profile, or by contacting the support team.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right is subject to any applicable legal retention obligations — tv99 may be required to retain certain data even following an erasure request.
• Right to restriction of processing: You have the right to request that tv99 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where tv99 relies on legitimate interests as its legal basis, including profiling based on those interests. You also have an unconditional right to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the above rights, please contact the tv99 support team using the details provided in Section 13. We may ask you to verify your identity before processing your request. tv99 will respond to all verified requests within 30 days of receipt, or notify you if additional time is required.

10 Data Security

tv99 implements a comprehensive range of technical and organisational security measures to protect the personal data of its players against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the tv99 platform is encrypted using SSL/TLS protocols. This protects your login credentials, personal details, and payment information during transmission.
• Password hashing: Account passwords are stored using one-way cryptographic hashing algorithms. tv99 staff cannot retrieve your plaintext password, and tv99 will never ask you to disclose it.
• Access controls: Access to systems that store personal data is restricted on a need-to-know basis to authorised tv99 personnel only. All internal access is logged and subject to audit review.
• Firewall and intrusion detection: tv99's servers are protected by firewalls and network-level intrusion detection systems that monitor for and respond to unusual or potentially malicious activity.
• Regular security assessments: tv99 conducts periodic security assessments of its infrastructure and data handling processes to identify and remediate potential vulnerabilities.

Whilst tv99 takes all reasonable precautions to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, tv99 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

11 Children and Minors

The tv99 platform is strictly intended for adults aged 21 years and above. tv99 does not knowingly collect, process, or store personal data belonging to any individual under the age of 21. Registration on the platform requires confirmation that the registrant is 21 or older, and tv99 reserves the right to request identity verification documents to confirm this at any stage.

If tv99 becomes aware that personal data has been collected from an individual under the age of 21 without the appropriate consent of a parent or guardian, tv99 will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a tv99 account, please contact the support team immediately using the details in Section 13 so that the matter can be investigated and resolved without delay.

12 Changes to This Privacy Policy

tv99 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, platform operations, or data processing practices. When material changes are made to this policy, tv99 will notify registered players via the email address associated with their account, or through a prominent notice displayed on the tv99 platform, prior to the changes taking effect.

The effective date displayed at the top of this document will be updated each time a new version of the Privacy Policy is published. We encourage you to review this page periodically to remain informed about how tv99 is protecting your personal data. Your continued use of the platform following notification of any update constitutes your acceptance of the revised Privacy Policy.

13 Contact Information

If you have any questions or concerns about this Privacy Policy, wish to exercise any of your data rights, or need to report a potential data security issue, please contact the tv99 privacy and support team using the following details:

• Email: support at tv99.io
• WhatsApp: +880 1700 000000
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

All contact details above are provided as plain text. Please use the in-platform contact methods available on tv99 to initiate privacy-related requests. tv99 aims to acknowledge all privacy enquiries within two business days and to provide a substantive response within 30 days of receipt of a verified request.

For matters relating to the terms under which tv99 operates as a platform, please refer to the Terms & Conditions page. For information about responsible gaming tools and support resources available to players in Bangladesh, please visit the Responsible Gaming page.