tv99 Frequently Asked Questions

Creating a tv99 account takes less than three minutes. Visit tv99.io, click the registration link, and fill in your full name, mobile number, date of birth, and a secure password. You must be at least 21 years old to register. Once submitted, your account is active immediately and you can make your first deposit via bKash, Nagad, or Rocket right away.

The minimum age to register and play on tv99 is 21 years. This applies to all players in Bangladesh without exception. tv99 enforces this requirement through identity verification checks, and any account found to belong to a player under 21 will be immediately suspended and all funds returned.

tv99 may request identity verification documents as part of the KYC (Know Your Customer) process. Accepted documents include your National Identity Card (NID), passport, or a recent utility bill showing your name and address. KYC is typically triggered before your first withdrawal or when your account activity reaches certain thresholds. Submitting clear, legible copies speeds up the verification process significantly.

To reset your tv99 password, contact the support team via WhatsApp at +880 1700 000000 or email support at tv99.io. Provide your registered mobile number and username so the team can verify your identity. For security, tv99 will never ask for your current password over chat or email — a reset link or temporary credential will be issued after verification.

No — tv99 strictly permits one account per person, per household, and per device. Operating multiple accounts (multi-accounting) is a violation of the tv99 Terms and Conditions and may result in all associated accounts being permanently closed and balances being forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the situation.

To permanently close your tv99 account, contact the support team via WhatsApp or email with your account details and a clear request to close the account. Any remaining balance will be processed for withdrawal to your registered payment method before closure. Account closure requests are processed within 48 hours of identity confirmation. If the reason for closure is related to problem gambling, please also consider self-exclusion.

bKash deposits on tv99 are processed instantly in almost all cases. Once you send the payment from your bKash app to the designated tv99 merchant number and submit the transaction reference in your account, funds appear in your tv99 balance within one to five minutes. If your deposit is not credited after 15 minutes, contact support with your bKash transaction ID for immediate resolution.

The minimum deposit on tv99 is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit cap for standard players, though high-value deposits may trigger an additional verification step for security purposes. tv99 does not charge any deposit fees — the full deposited amount is credited to your gaming balance.

The minimum withdrawal amount on tv99 is ৳500. Withdrawals can be made to your registered bKash, Nagad, Rocket, or Upay account. The payment method used for withdrawal must match the one used for your most recent deposit, in line with tv99's anti-money-laundering policy. Withdrawals are processed within 30 minutes to 24 hours depending on the method and any pending KYC requirements.

tv99 does not charge any platform fees on deposits or withdrawals. Your full deposit amount is credited to your account, and your full withdrawal amount is sent to your payment method. Note that your mobile money provider (bKash, Nagad, Rocket) may apply their own standard transfer fees on outgoing transactions — this is outside tv99's control and is disclosed by your provider directly.

Yes — tv99 supports deposits and withdrawals via Nagad, Rocket, and Upay in addition to bKash. All mobile money transactions follow the same process: send payment to the designated tv99 number, then enter the transaction reference in your account dashboard. Nagad and Rocket deposits are credited within one to five minutes, the same as bKash.

Most tv99 withdrawals are processed within 30 minutes, but delays can occur if your account KYC verification is incomplete, if the withdrawal amount triggers an enhanced security check, or if there is a pending bonus wagering requirement that has not yet been met. Contact the tv99 support team with your withdrawal reference number and they will provide a status update and an estimated completion time.

Yes — tv99 offers betting on Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC tournaments, and international matches featuring the Bangladesh Tigers. Markets include match winner, top batsman, total runs, over/under, and live in-play betting. Odds are updated in real time and displayed in decimal format with BDT stake values.

tv99 offers 500+ slot titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. The library includes classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. All slots on tv99 are fully playable on mobile browsers without any app download required.

Yes — tv99 is fully optimised for mobile browsers on both Android and iOS devices. There is no dedicated app to download; simply open tv99.io in your mobile browser and the site adjusts automatically to your screen size. All features — account management, deposits via bKash or Nagad, cricket betting, slots, and live casino — are available on mobile.

All games on tv99 use certified Random Number Generator (RNG) technology supplied by reputable third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, and Spribe. RNG certification ensures that every spin, card draw, and dice roll produces a genuinely random and unpredictable outcome. tv99 does not manipulate game outcomes and publishes RTP (Return to Player) percentages for all slots in the game information panel.

RTP (Return to Player) varies by game, but most slots on tv99 carry an RTP between 94% and 97%. High-RTP titles from Pragmatic Play and NetEnt typically sit at 96% or above. You can find the exact RTP for any slot by opening the game and tapping the information or paytable icon. Higher RTP means a lower house edge over time, though individual session outcomes are always governed by RNG.

Yes — tv99 features a full live casino section powered by Evolution Gaming and Ezugi. Available games include Live Roulette, Live Baccarat, Live Blackjack, Live Andar Bahar, and Live Teen Patti. All live tables are streamed in HD with real dealers and real-time chat. Stakes start as low as ৳100 per hand, making live casino accessible for players at all levels.

tv99 offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus terms including the percentage match, maximum bonus amount in BDT, and eligible games are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before the winnings derived from that bonus become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. tv99 always displays the exact wagering requirement for each bonus before you opt in.

Yes — all tv99 bonuses have an expiry period, typically 7 to 30 days from the date of issue, within which the wagering requirement must be completed. If the wagering requirement is not met by the expiry date, the bonus and any bonus-derived winnings are removed from your account. The specific expiry date for each active bonus is visible in your account's bonus section.

No — bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been satisfied. You may, however, choose to forfeit the bonus at any time by contacting tv99 support, which will remove the bonus and associated winnings but allow your real-money balance to be withdrawn without restriction. Your deposited real-money funds remain withdrawable at any time regardless of bonus status.

Yes — in addition to the welcome bonus, tv99 runs ongoing promotions for existing players including reload bonuses on subsequent deposits, free spins packages on featured slot titles, and seasonal offers tied to events such as the BPL, IPL, Eid, and Pohela Boishakh. All active promotions are listed on the tv99 promotions page inside your account, along with their individual terms and expiry dates.

Wagering contribution varies by game type. Slot games typically contribute 100% towards meeting a wagering requirement on tv99. Live casino table games and cricket betting markets usually contribute a lower percentage — commonly between 10% and 20% — due to their lower house edge. The exact contribution rates for each game category are listed in the terms section of every individual bonus offer on the tv99 promotions page.

tv99 operates a safe and SSL-encrypted platform that protects all personal data and financial transactions for players in Bangladesh. All connections to tv99.io use TLS encryption, passwords are stored in hashed form, and payment transactions are processed through secure, verified channels including bKash, Nagad, and Rocket. tv99 does not sell player data to third parties and operates a strict privacy policy.

tv99 protects player data through SSL/TLS encryption on all connections, password hashing, access-controlled server infrastructure, and regular security assessments. Financial transactions are handled exclusively through established mobile money providers and card networks, meaning your bank or mobile wallet credentials are never stored by tv99. Full details of our data practices are available in the tv99 Privacy Policy.

tv99 offers multiple responsible gaming tools including self-exclusion, deposit limits, session time limits, loss limits, and time-out periods. Self-exclusion closes your account and blocks re-registration for a minimum of 6 months. All tools take effect immediately upon request and are available free of charge. Contact the tv99 support team 24/7 via WhatsApp or email to activate any of these tools instantly.

To set a daily, weekly, or monthly deposit limit on your tv99 account, contact the support team via WhatsApp at +880 1700 000000 or email support at tv99.io. Specify the limit amount in BDT and the period (daily, weekly, or monthly). The limit takes effect immediately once confirmed. Reducing a limit is instant; increasing a previously set limit requires a 7-day cooling-off period to protect against impulsive decisions.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, contact the tv99 support team immediately to request a time-out or self-exclusion. Both tools take effect instantly at no cost. You are encouraged to read the tv99 Responsible Gaming page for a full self-assessment checklist and a list of all available support tools. There is no judgment — our team is trained to handle these requests with care and confidentiality.